Keep clients coming back for repeat business in three simple ways

If you are an artist/designer of any kind you have to watch this video. It’s not new but an awesome speech from author Neil Gaiman (originally posted 2012, thank you David Airey for highlighting again recently:

1. "Because their work is good."
2. "Because they’re easy to get along with."
3. "Because they deliver work on time."

"And you don’t even need all three. Two out of three is fine… People will tolerate how unpleasant you are if your work is good and you deliver it on time. People will forgive the lateness of your work if it’s good and they like you. And you don’t have to be as good as everyone else if you’re on time and it’s always a pleasure to hear from you."

Click here for original video: Make. Good. Art.